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SHIPPING POLICY

Thank you for shopping with our auction house. We aim to provide you with a seamless and convenient shopping experience. Please read the following shipping information to ensure that your order is delivered to you promptly and safely.

Processing Time:

Once you have placed your order, we will process it within 1-2 business days. During high demand periods, processing may take longer.

Shipping Options:

We offer several shipping options for your convenience. You can select your preferred shipping method during checkout. The shipping options available may vary depending on your location. We recommend using private couriers, such as DHL, to allow for better control over the shipping process. 

Shipping Rates:

The shipping rates for your order will depend on the shipping method you select and the destination of your package. Shipping rates will be calculated and displayed at checkout.

Delivery Time:

The delivery time for your order will depend on the shipping method you select and the destination of your package. We aim to deliver all orders within the estimated delivery time provided, but please note that delivery times may vary due to factors beyond our control.

International Shipping:

We offer international shipping to select countries. Please note that additional customs fees, taxes, and duties may be applied by your country's customs agency. These fees are the responsibility of the customer and are not included in the shipping charges.

Tracking Your Order:

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track your package online.

If you have any questions about our shipping information, please do not hesitate to contact us. Thank you for choosing our auction house for your purchase.

RETURN & EXCHANGE POLICY

Thank you for shopping with our Gallery. We want you to be completely satisfied with your purchase, and we understand that there may be circumstances where you need to return an item.

Returns:

If you receive an item that is not as described, you may return it to us for a refund. However, please note that we only accept returns if there is substantial proof provided by a certified expert that the item is not as described.

To initiate a return, please follow these steps:

  • Contact us within 7 days of receiving the item to notify us that you would like to return it.

  • Provide us with substantial proof from a certified expert that the item is not as described.

  • Pack the item securely in its original packaging, if possible, and ship it back to us.

  • Once we receive the item and verify that it is not as described, we will issue a refund to you. Please note that shipping and handling fees are non-refundable.

Refunds:

We will issue a refund for the full purchase price of the item, including any applicable taxes, once we have received the item and verified that it is not as described.

Please note that it may take several days for your refund to appear on your credit card statement, depending on your bank's processing time.

If you have any questions about our return and refund policy, please do not hesitate to contact us. Thank you for choosing our auction house for your purchase.

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